Organization FAQ's




Q. What is the cost?

A. If the payment is $50.00 or higher, rate is 1.0% of the amount and a $0.35 transaction fee. If the payment is less than $50.00, cost is a flat $0.50 processing fee and a $0.35 transaction fee.


Q. Why do I have to provide detailed information and expected payment activity as part of account setup?

A. We have a responsibility to meet Know Your Customer (KYC) requirements to ensure you are who you say you are, and are legitimately operating as an organization in Canada that has a need to collect payments from members. It’s a key component of fraud monitoring and anti-money laundering. If we detect that playpay.ca is being used for purposes other than what it is expressly designed for, we may suspend your account and pass along information to legal authorities for further investigation.


Q. How is my banking information protected?

A. We immediately encrypt the bank account information as soon as it is entered during account set-up, and only ever display the bank name and last four digits of the account for identification purposes.


Q. What payment options are available to my members?
A. Your members can select from one of four ways to pay - two from within their playpay.ca account (credit card or e-cheque) and two from their online banking website (bank payment or interac e-Transfer). There is a small 2.5% convenience fee for the credit card option; all the other options are free. Payment by credit card is immediate, e-cheque and bank payment take about one day, and payment by interac e-Transfer takes about a half-day.

Q. Why are member payments only deposited to my bank account once a week?

A. It’s part of how we are able to keep our processing fees so low! On any given day however, you will be able to see when a member makes a payment to your organization – and once a payment shows, it’s guaranteed for deposit. If you need payments deposited more frequently, get in touch with us and we’ll work something out.


Q. How can I include my member’s payment activity with other member information that I have?

A. We provide the ability to export member payment information as a .csv file, so you can work with it in any spreadsheet software and combine it with other member information as needed.


Q. How is my payment information protected?

A. We use state-of-the-art technology that is applied in a way to optimize monitoring, detection and protection. We also work with 3rd-party companies to continually scan our website and identify any potential vulnerabilities. Rest assured that your payment information is well protected.


Q. Where is playpay.ca located?

A. Our office is in a suburb of beautiful Ottawa, Ontario. Physical address is 5550 Manotick Main Street and mailing address is PO Box 520, 5550 Manotick Main Street, Ottawa, Ontario K4M 1A5.


Q. Is playpay.ca a Canadian company?

A. Yes we are, 100% - and proud of it! Your money never leaves the country.


Q. Is playpay.ca owned in whole, or in part, by any banks, venture capital firms, or any other businesses?

A. No way! We are our own company which provides us the freedom and flexibility to continue working with organizations and members to save time, effort and money making or receiving payments online.





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